Refund Policy for Crust & Charms Pizzeria
Last Updated: April 1, 2023
At Crust & Charms Pizzeria, your satisfaction is our number one priority. We stand behind the quality of our pizzas and our commitment to ensuring you enjoy your meal. If for any reason you are not fully satisfied with your purchase, you may be eligible for a refund subject to the following terms and conditions.
Cancellation and Refunds
If you need to cancel your order, please call us immediately at +39 06 1234 5678. Orders that have not yet been prepared may be cancelled without charge. If your order is already being prepared, we may not be able to cancel it. However, if there was a mistake or oversight on your order, please contact us, and we will do our best to correct the issue promptly.
Quality Concerns
If your order does not meet your expectations, please contact us within 2 hours of receipt. We may request a description and photo evidence of the issue to ensure your feedback is addressed and used to improve. If your complaint is validated by our team, we may offer a full refund, a partial refund, or a replacement of the item in question. Refunds will be processed to the original method of payment within € and may take up to 7-10 business days to appear on your statement.
Incorrect or Incomplete Orders
In the case that you receive an incorrect item or your order is incomplete, please reach out to us within 2 hours of the order being received. We will ensure that the correct items are delivered to you as quickly as possible or offer a refund for the missing or incorrect items.
Non-Refundable Items
Unfortunately, we are unable to accept returns or issue refunds for items that have been consumed, unless they are found to be defective in terms of quality. Likewise, certain promotional or discounted items may be non-refundable as stated during the promotion period.
Processing Your Refund
To begin the refund process, please contact our customer service team at +39 06 1234 5678. Please provide your order number, contact details, and a detailed reason for your refund request. Our team will review your request and reach out to you with the outcome and next steps.
Refund Time Frame
Once your refund has been approved, the credit will be applied to your original method of payment. This process can take up to 7-10 business days to reflect on your account, depending on your card issuer's policies.
Contact Us
If you have questions or concerns about our refund policy, please reach out to us at the following:
Crust & Charms Pizzeria
12345 Delightful Pizza Lane, 00184
Rome, Italy
Phone: +39 06 1234 5678
Website: harvesttone.site